ECF2 & its components

The Electronic Claims File (ECF) is the combination of the Insurers’ Market Repository (IMR) and the Claims Loss Advice and Settlement System (CLASS). It enables carriers to review and respond to claim documents, claim data and claim financials in an electronic format.

The enhancement of The Electronic Claims File, ECF2 allows Lloyd’s & Company carriers to review and respond to claims electronically from one central system as well as adding several other key components, detailed separately below and supported by a “ what are they and the benefits” document.

Claims Workflow Triggers (CWT)

This is the production of CLASS data within an XML (Extensible Markup Language) or CSV (Comma Separated Values) file that can be used to populate a carriers workflow system at various intervals of between 15 minutes and daily. CWT output is based upon events that occur on each transaction every time action is taken by brokers, carriers or xchanging, i.e. a claim has been added, updated or responded to.

Claims Workflow Services (CWS)

CWS is an optional workflow system hosted by Xchanging, accessed via ECF2 and populated from Claims Workflow Triggers (CWT). It is a workflow application enabling transactions linked to claims to be allocated and routed to carriers at a organisational, departmental and individual level.

Claims Agreement Screens (CAS)

Split between a ‘review’ and ‘respond’ pane, CAS allows claim data and financials linked to a transaction to be reviewed and responded to from one screen having access to linked tabs that overlay the existing screen. CAS provides the same user interface for each bureau and allows the ability for LIRMA and ILU carriers to respond to ‘paper’ claims.

Document File Viewer (DFV)

Provides access to claim and policy related documents loaded to the IMR linked to the relating UCR and UMR. DFV allows carriers to tailor their view of claim and policy related documents, stitching them into a single PDF.

Single Sign On (SSO)

Provides access to ECF2 components under a single sign on. Should a user wish to directly access CLASS or IMR, they will need to use their respective username and password.