Systems

Question

I am having issues with firewall / proxy server / java / citrix, what can I do?

Answer

Refer your I.T department to the technical software guide within this website and raise a call with the Xchanging service centre at  servicecentre@xchanging.com

Question

Internal upgrades to applications have impacted my view and use of ECF/ECF2. What can I do?

Answer

Firstly try clicking the compatibility button (a broken page icon within your search bar) to allow your software to be compatible with ECF/ECF2. If your issues persist please refer your IT department to the technical software guide within this website and raise a call with the Xchanging service centre at  servicecentre@xchanging.com