WRITE-BACK, the ground breaking functionality that allows the IT systems of London market carriers to interact with the markets central services via real time messaging
The go-live has seen the project be nominated for two awards – ACORD award for Business Process Improvement and Insurance Day award for Technology Initiative of the Year.
The scheduled go-live came after 15 weeks of rigorous market and third party testing involving eight London market carriers and four software providers, plus Xchanging who built the central messaging interface.
Lee Elliston, the LMA’s Senior Executive, Claims, said: “It’s hard to overstate the importance of this. Write-Back represents the biggest technological change for claims since ECF was launched in 2006. It offers carriers benefits and efficiencies from day one, of which many can be used to enhance client service. Write-Back is another step in the modernisation of claims, yet again showing how the claims community is pulling together to enhance how we deliver our service. Write-Back is providing the first step in real time messaging as a claims service while enhancing carrier interactions and data.”
The eight carriers acting as early adopters are Ark, W.R Berkley Offshore, Brit, Faraday, Liberty, Mitsui, Endurance and Talbot. The software providers developing Write-Back functionality for these carriers are; DOCOsoft, Charles Taylor Insurance Services, FINEOS and Sequel.
Write-back provides market businesses with greater flexibility in managing claims; it removes duplication, offers enriched claims data and management information, enhances the handling and management of claims, gives near real-time claim notification and provides 24/7 access.
The new functionality increases the degree of interaction markedly, letting claims data and documents flow into a carrier’s system, from the broker, within seconds, enabling the carrier to build their own ‘view’ of a claim through its lifecycle.
Please find attached a ‘What is Write-Back’ guide, supported by the October 19th press release. The 2016 on-boarding schedule and phases, allowing carriers and software providers to adopt and implement Write-Back, can be found below.