We are pleased to announce that the IMR re-platform successfully completed yesterday and all other systems and services are fully operational.
The new service is utilising IBM’s FileNet software which ensures that the IMR can continue to meet the demand of the London Insurance Market and is a significant step in the modernisation of DXC systems and services.
Please ensure that when accessing the IMR direct the following address is used:
The FileNet software means that there are some user functionality changes. Please refer to the IMR Re-platform tab which provides a link to training videos, a FAQ document and a User Guide to help users familiarise themselves with the technology.
The IMR has however gone live with a number of known issues. These are captured in Appendix 1 they are being worked on and will be rectified soon as possible. DXC would encourage users encountering any additional issues or with questions to contact the IMR team who are available from 7am this morning as below:
Release Conference Number +44 (0) 3306 068605 pin 1124266374#
There were also a number of known defects prior to going live which will be fixed in the warranty period. A list of those defects that relate to claims can be found here.