What is the process when considering transition of a ‘paper’ file to ECF?
The process is driven on the last presentation of the ‘paper’ file through the lead and XCS. All claims should be considered with a common sense approach taken to the benefit of the transition. Please see the ‘How to’ section of the site and visit ‘Best Practice’ for a process guide on ‘paper’ to ECF conversion.
The ECF indicator is T but the broker has not followed the legacy process?
The ‘T’ indicator stands for transition and is used when converting a ‘paper’ file to ECF. If the legacy process has not been followed please liaise with the broker for amendment. Agreeing to this transaction will cause issues for XCS and a delay will be caused in the full completion of this transaction / sequence.