To raise a query or report a problem

Contact the DXC Service Centre by:

Telephone: +44 (0) 870 380 0830 or Email:  Service.Centre@dxc.com

Emails to the Service Desk about IMR or ECF/2 must contain: IMR or ECF/ 2 in the subject line with clear articulation of your problem and supporting screen prints (if applicable) within the body of the email.

Below is detail on the availability and service hours of ECF2 and relating systems during core and non-core working hours. These core hours do not relate to service centre availability.

ECF Service Hours:

Monday to Friday 07.00 to 19.00 UK time (excluding English public and bank holidays).

During Core Service Hours ECF2 shall be available to all registered users.

All user related queries and problems in this period will be addressed by the Xchanging Service Centre.